Subscriptions and cancellation

Subscriptions

What you're signing up for

Subscribe & save takes 10% off the product price, delivered on a schedule you choose: every week, every 2 weeks, every month or every 2 months. There is no minimum term, and one subscription can hold more than one product.

Your price

Your subscription price is 10% off the regular price on the day you subscribe. If our regular prices change, your subscription keeps its price until you change what's in it. Then every item is priced at that day's price less 10%.

When you're charged

• Your first charge is at checkout.
• After that, we charge your saved card for each delivery on your schedule. We email you before every charge, normally 5 days and 1 day ahead, so you know it is coming.
• Charges go out on your scheduled date. If one of our reminder emails is delayed, the charge waits until you've had it for at least a day.

Shipping

Each delivery follows our standard shipping rule: orders of $79 or more ship free, and below $79 shipping is a flat $7.99. We ship within the United States, except Hawaii and Alaska. Every delivery needs an adult signature, 21 or older.

Managing your subscription

Every subscription email has a link that lets you, with no login:

• skip a delivery;
• pause for up to 90 days. We email you before it starts again, normally 5 days ahead. When you resume, your next charge is the date shown on screen;
• cancel;
• update your card.

To change the products in your subscription or how often it comes, contact us (details below).

Cancelling

Cancel any time in one click, from the link in any subscription email. No login, no fee, no minimum term. Cancelling stops future charges. An order we have already charged for still ships.

Refunds

We don't refund automatically. If you cancel after a charge and that order hasn't shipped yet, contact us and we can refund it. Once an order has shipped, our Refund policy applies.

If your card is declined

If your card is declined, we email you and pause your deliveries. If you update your card before your next box is due, we charge the missed box and ship it. Otherwise that box is skipped and your subscription carries on with the next one. If your card isn't updated within 30 days, your subscription is cancelled.

We need a working email address

We warn you before every charge, so a subscription needs an email address that reaches you. If our emails stop being delivered, we pause your subscription and try to contact you another way. If we don't have a working address within 30 days, it is cancelled.

Questions

Email support@notyourbakery.com or call 561-270-2559. Our fulfillment team answers within 24 hours, Monday to Friday, 9:00am to 4:30pm.

Not Your Bakery, LLC
11880 S Sooner Rd
Edmond, OK 73034